Shepell – Members Assistance Program (MAP)


Dec 15, 2015

Dear IATSE Local 411 member,

We are pleased to announce that we have retained the services of Shepell to provide our organization with an Employee and Family Assistance Program (EFAP) as an additional, complimentary benefit for all of our members and their immediate dependents. Your new EFAP with Shepell started on Dec 28, 2015.

Shepell is a leading EFAP service provider and offers a wide range of confidential and voluntary support services to assist you and your family with resolving everyday challenges, complex issues, and everything in-between.

The EFAP is completely confidential within the limits of the law. No one, including your employer, will ever know that you have used the service unless you choose to tell them.

You and your immediate family have access to the EFAP at no cost. To ensure your privacy and confidentiality, fees for the EFAP service have been paid in advance by your employer.

  • Short-term Professional Counselling provides support for personal and emotional issues. Choose from a variety of delivery methods to best suit your comfort level and lifestyle including In-Person, Telephonic, E-Counselling, First Chat (instant online chat with a counsellor), Video, Text-based self-paced.
  • Family Support Services connects you with a Family Support Specialist for personalized assistance with family planning, parenting, childcare, eldercare, homecare support and more.
  • Legal Support Services provide consultation with professional lawyers to answer legal questions surrounding divorce, custody, adoption, real estate, debt, bankruptcy, landlord/tenant issues, and more.
  • Financial Support Services provide consultation with financial professionals to answer financial questions about budgeting, debt management, tax issues, and more.
  • Naturopathic Services provide consultation with Naturopathic Doctors on choices related to physiology, diet, lifestyle, and well-being, including illness prevention strategies.
  • Nutritional Services offer consultation with Registered Dieticians on any nutritional matter or concern.
  • Health Coaching by Registered Nurses can provide information and advice, coordination and support; and coaching on any health risk or concern.
  • Specialized Counselling and Online Programs to assist with career challenges, managing stress, tobacco cessation, enhancing your relationships, separation and divorce, and financial planning.

Your EFAP is available 24/7/365 with simple access

Call the Shepell Care Access Centre toll free at 1.800.387.4765

For crisis situations requiring immediate attention, call 911 or the Shepell’s Care Access Centre at 1 800 387-4765

Use Online Access (Canada only) via;

Use First Chat, instant online chat with a counsellor, via;

Register and login to E-Counselling via,

Download the My EAP app for free, visit

The new EFAP benefit reflects our continuing commitment to your well-being and privacy. We encourage you to use the EFAP anytime you need it. Call 1 800 387-4765. Visit and sign up using Employer name “IATSE Local 411” for full access to the EFAP services and resources.


Below, please find posters for use in/around Production Offices



Poster_Shepell_Life events-Themed_EF_0515